CSA Policies
Feel free to reach out with any questions
Refund Policy
We know that life is unpredictable, and we are committed to only keeping CSA payment for food you will receive. If your life circumstances change after signing up and paying for a CSA season, and you need a refund, please reach out. We can offer a prorated refund that reflects the balance of your unused share. (For example, surprise job relocation across the country after only doing 2 of the 20 summer CSA weeks? We will refund those remaining 18 weeks.) Refunds will be issued through the payment avenue you request within 10 business days of requesting.
Cancellation Policy
If you need to cancel a weekly order you placed for a delivered bag, you can cancel that order by emailing us by 7am of that delivery day, and we can move that missed week to a future week. (We do not provide credits or refunds for delivered CSA bags that you placed a weekly order for, were successfully delivered, but were not picked up.)
Privacy Policy
To use our third party CSA software platform, Farmigo for sign up and payments, personal data such as name, contact information, and payment information is collected. We respect and are committed to protecting your privacy and will never sell your personal information.
Other Helpful Information
What happens when a member misses pick-up?
When can members add items to their orders?
When can members change their delivery location?
General Nuts and Bolts
Payments
Members have access to their own CSA accounts through Farmigo. Payments can be made at your Farmigo account with a credit card (with fees added) or ACH payment (no fees added). We also accept offline payments with cash, check, EBT, and Venmo that we update the Farmigo platform with.
*Weekly online veggie orders are unable to be submitted if you are not up to date on season payments. As soon as you are up to date, you can make up any items you missed.
Purchasing Extra Items
If you pick up at the barn, you can use Venmo or leave cash or check in the cash box when you want to buy extra items. (Please make sure your Venmo payment goes through.)
If you place a weekly order, and want to purchase additional items on any given week, you can simply select more items than your share size and supply payment information for the cost of additional items when you submit your order.
Delivered Bag Expectations
The delivered CSA bag option is a predominantly customized bag with the convenience of it being delivered into town. If it’s important to you to avoid substitutions in your order, or to have a specific size, shape, or color of an item, we recommend you sign up as a barn share member. That way you can come to the barn each week and select exactly what you want from the display cooler. We do our best to estimate what will be ready to harvest a week before so we can update the order platform, but many factors affect a crops’ harvestability, and sometimes we will need to substitute things that have been ordered on the day we harvest and pack. Please only consider the delivered bag option if you will be ok receiving substitutions when necessary.
Communication
We send out a weekly CSA newsletter through Farmigo each week. It will appear in your email, and is also available by clicking on the “CSA” tab, and the “Weekly CSA Newsletter” subheading. The newsletter has the availability list for the week, any important updates, and farm news.
You’ll receive some additional automated emails including:
Confirmations of your weekly order (If you do not receive an order confirmation, the order probably didn’t get fully submitted.)
Reminders to place an order if the system hasn’t received an order yet for that week.
Reminders the morning that your delivered bag will be ready to pick up
Payment due reminders
Please add farmigo.eveningsongfarm@farmigo-csa-hr.appspotmail.com, eveningsongstore@gmail.com and eveningsongcsa@gmail.com to your address book to prevent our communications from being caught in spam filters.
If you want to adjust your share size
On the overview page, there is a Summary box with “Next Distribution,” “Pickup Location,” and “Subscription.”
Click on “Subscription.”
Select the share size you want.
Skipping A Week
You may choose to skip any week of the CSA. If you pick up at the barn, just keep track of the items you are skipping and make them up at your leisure. If you place a weekly order for a delivered bag, you can schedule that missed week to make it up in a future week. Here’s how to skip a week and use those items in a future week on the online ordering platform:
Click on the Delivery Hold tab.
Follow the instructions to enter the dates that you are skipping. (Include the dates for the full week of your skipped week, not just the delivery day. This will keep you from getting auto emails during that week.)
Select the week you want to receive those items in the future. (This will allow you to order two weeks worth that week.)
If you forget to place an order one week, and forget to put a hold on your account for that week, send us an email and we can manually adjust your account. If you do not place a hold on your account or ask us to do it for you, those items will not be available to make up. We LOVE when everyone gets their items, so please reach out if you forget so we can put in that credit.
Changing Your Pickup Day Or Location
Sometimes you may wish to choose a different pickup day or location. If you pickup at the barn, you can come any day Tuesday through Thursday during the summer season, or Wednesdays and Thursdays during the spring and fall seasons. You don’t need to let us know what day you will come. If you order a weekly bag and want to make pickup changes, follow these steps:
On the overview page, there is a Summary box with “Next Distribution,” “Pickup/Change,” and “Subscription.”
If you want to make a change only for the upcoming week, click on “Next Delivery.”
If you want to make a change for the foreseeable future, click on “Permanent.” (You can still change this again in the future.)
Select your new pickup location.
You do not have to change your pickup site back to your original pickup site if you only select the “Next Delivery” option.
Click here for a quick video on how to change your pickup location or day.
Quality Control
We encourage CSA members to give us feedback about veggie quality by emailing us at eveningsongstore@gmail.com. If you receive poor quality, unusable veggies, please let us know. We want to share the best quality produce, so your feedback helps us improve our systems and catch issues early on. We can credit you an item back on your account for future ordering, or if you pick up at the barn you can make up any item whenever works for you.
Pickup Location Suggestions
Unless you pickup at the barn, the delivery options of our CSA relies on the generosity and flexibility of the drop off sites, and we ask everyone to follow the following suggestions:
Aim to pick up your CSA bag during the pickup times. The Rutland Co-op is willing to move your bag into their cooler overnight if you call them at 773-0737. If you don’t pick up your bag from the Co-op on your delivery day, you will need to ask a staff person up front to find it in their drink cooler in the back. There is no temperature controlled space for the Ludlow sites, so please get your bag the day they are delivered.
If your bag isn’t there, first make sure you received a confirmation email for your order this week. If you did not, it’s possible the order didn’t go through, so a bag wasn’t sent in. If you do have a confirmation email of your order, text either of these numbers: 802-342-4304 or 802-585-7045 as soon as you notice that, so we can try to figure out what’s up.
Please make sure the bag you take has your name on it. Check the first and last names: we have several repeat first names. It’s easier when the correct bags go home with the correct folks.
